All our products are handmade. There are no ready-made products ... they have to do with art and it takes time, which can be hours or even days to be realized .. They are made in custom orders, dimensions, colors, names, texts and other details chosen by the customer. Most products are seasonal products and products for specific occasions. For these reasons returns are only accepted if the product of your order arrives incorrectly. In case of a defective product, it is checked and replaced. The return margin is made within 10 days ... In telephone order and in case of deposit it is not refundable if the order is completed and the customer refuses to receive ... In advance the requested amount will be the 30% of the amount.